Return and Refund Policy

At Loravine Green Decor, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are happy to offer a return or refund under the conditions outlined below.

Return Eligibility

  • Customers may request a return within 7 days from the date the order is delivered.

  • Items must be unused, unworn, unwashed, and in the original condition and packaging.

  • Products showing signs of use, damage caused by the customer, or missing original packaging may not be eligible for return.

Exchange Policy

  • Exchanges are accepted within 10 days from the date the order is delivered.

  • Exchanges are subject to product availability.

  • If the requested exchange item is unavailable, a refund will be issued instead.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Items damaged due to improper use or mishandling by the customer

  • Items returned after the allowed return period

  • Clearance or final sale items (if applicable)

Return Process

To initiate a return or exchange, please contact us with the following information:

  • Order number

  • Reason for return or exchange

  • Clear photos (if the item is damaged or defective)

Once your request is approved, we will provide return instructions.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective, damaged upon arrival, or incorrect.

  • Shipping fees are non-refundable unless the return is due to our error.

Refund Processing Time

  • Once we receive and inspect the returned item, refunds will be processed within 5–10 business days.

  • Refunds will be issued to the original payment method used at checkout.

  • Processing times may vary depending on your bank or payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Please contact us within 48 hours of delivery.

  • Provide clear photos of the item and packaging.

  • We will arrange a replacement or full refund at no additional cost.

Late or Missing Refunds

If you have not received your refund after 10 business days:

  • Please check with your bank or payment provider.

  • If the issue persists, contact us for assistance.

Contact Information

For any questions regarding returns or refunds, please contact us:

Trade Name: Loravine Green Decor
Email: contact@loravine.store
Phone: +1 (254) 875-1375
Address:
6555 Sanger Road
Orlando, FL 32827
United States