FAQ

1. Do you offer free shipping?

Yes. We offer free shipping on all orders within the United States. We currently do not ship internationally.

2. How long does order processing take?

Orders are processed within 3–4 business days before shipment.

3. How long does shipping take?

Once shipped, delivery typically takes 5–6 business days, depending on your location and carrier conditions.

4. Can I cancel my order?

Orders may only be canceled before they are processed or shipped. Once shipped, the order must follow our return process.

5. What is your return policy?

• Returns are accepted within 7 days of delivery.

• Items must be unused, in original condition, and with original packaging.

• Certain items may be non-returnable.

Please refer to our Return & Refund Policy for full details.

6. Do you offer exchanges?

Yes. Exchanges are accepted within 10 days of delivery, subject to product availability.

7. When will I receive my refund?

Approved refunds are processed within 5–10 business days after we receive and inspect the returned item.

8. What if my item arrives damaged or incorrect?

Please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or refund at no extra cost.

9. How can I track my order?

Once your order ships, you will receive a confirmation email with tracking information.

10. How can I contact customer support?

You can reach us by email at contact@loravine.store or by phone at +1 (254) 875-1375 during business hours.